FAQ

Car Export Express & Cargo provides dependable auto shipping services across the United States and beyond. We ensure safe, secure, and timely delivery of your vehicles, catering to both personal and commercial needs. With a strong network of carriers and a history of excellence, Car Export is your trusted partner for all your auto shipping needs.

1) All shipping and agency costs payable are per vehicle.

2) Once the services have begun, they are not financially cancelable.

3) To confirm our responsibility to the customer,

the services of "Car Export Express" and its managers may culminate in the following situations:

A) the rejection of your vehicle in the inspection of the police division of Stolen vehicles without the possibility of correction.

B) the delivery of the car at the assigned port terminal or at the chosen shipping company.

C) If on the day of the inspection, the car is rejected by the inspector of the

police, export services will stop for evaluation. The police will explain the reason for your refusal and file your report.

D) The Client or its representative has the obligation to verify the indication and attend to the pertinent corrections.

E) The client has the power to carry out the procedures on their own initiative or can use the

services of managers, to continue the processes.

F) If you decide not to continue with the procedures for changes of (parts-labels-motor), process called

(325) and decides to abandon all possibility of correction, there will be no refund

of money from the export management service.

4) If the client or his representative begins to make the pertinent corrections on his own initiative, by regulation, he will have to carry out the procedures on the same day established, according to the policy of the police and as he was evaluated to comply with the scheduled export. Done by you, these paperwork is not recommended on Fridays because of the time required with government agencies.

5) Our management service can be terminated or rescheduled with additional costs that the service requires since exports have a term of 3 days of validity from the day it was punctured or expired because it is Friday.

6) Maritime and land insurance, in used cars,

"Scratch" guayazos are NOT covered and cannot be claimed as part of

damages. Only significant damage occurred in maritime transport.

7) In matters of fines ("express car" or "administrative fines") they are the full responsibility of the owner of the car. The customer shall have all responsibility for resolving

or pay them directly and provide evidence to our office.

8) All the crystals must be healthy.

9) They cannot have tints greater than 35% darkness.

Except, if they are properly approved and certified by the PR police with their stamp of approval before visiting the stolen vehicle bureau.

10) The car must start, run and brake perfectly. No check engine on or liqueos

of serious oil. Otherwise, your export could be rejected or reclassified

to non running with an ocean freight charge added to the shipping cost of $750.00 and affecting the transportation cost and delivery times policy. (Check with managers about this policy for your knowledge.)

11) Gasoline or diesel, 1/4 tank maximum. Excess gasoline or diesel may be rejected

Automatically to export or the car could stay on until it consumes excess fuel.

12) Electric cars must meet the following conditions:

a. to be healthy without accidents.

b. must deliver an updated CARFAX maintenance report without issues or recallsf.

35% maximum charge on the battery.

C. $600.00 special tariff charge over the regular basic shipping charge.

13) Boxes or private property may not be sent inside the car. Only Pick up cargo or trucks allow shipping. You will need to notify it in advance AND send inventory sheet and photos. Costs start at $600.00

14) Garage Parking (Storage) at our facilities per day $20.00

a. 24-hour security.

b. Wash every 15 days approximately.

c. Preventive ignition every 3 days. (We are not responsible for the condition or death of your battery.

15) Our company never drives the customer's cars on the road. We offer a tow truck transfer service. If towing services were not contracted for the transfer of your car, the owner or his representative will be responsible for the transfer and will deliver the car at the port assigned by the shipping company.

Important Notes A:

1) Due to the present covid-19 or future illnesses or external situations, there could be significant delays not contemplated.

2) During the preparation process in the management services, it may take more time due to the following situations, beyond our operation:

a. illness of our personnel, government personnel, or PR police personnel.

b. backwardness in PR Government Agencies.

c. Police inspections are by reservation and specific hours. However, once the inspection is submitted, it may stop time delays by the police, you, or your representative on the day of this event.

3) Car deliveries at ports are subject to the following changes without notice:

a. first come, first served to get turn.

b. Space capacity available within the port.

c. Change of entry times to the port that is established from 7 am to 2 pm, for which it is established, there may be an early closure by the maritime operation or the port authority, a situation that is beyond our control or jurisdiction.

d. If you are the one who delivers your car to the port, this situation could affect the procedures causing the cancellation of documents and you would have to validate the canceled documents again.

Important Notes B:

We are not responsible for:

a. Personal items inside the car, moving, or boxes.

b. Personal items abandoned or left inside the car will be removed and discarded in the trash can.

c. Administrative fines from the PR government or express order.

d. Elimination of bank levies.

e. Error of information or omission of information offered by you or your car to the managers.

f. Failure to inspect the car by the police.

g. Mechanical failures of your car: before, during, or after your car sent the owner's entire responsibility to make and pay for repairs.

h. NO, we use the United States of America Postal Service for shipments of documents to and from the United States of America. If you wish to receive the documents securely, FedEx is available at an additional cost of $30.00 depending on the address you provide.

i. Service interruptions at ports, customs or government offices, etc.

j. Due to bad weather or accidents caused to you by third parties on the roads of Puerto Rico.

k. Interpretation decisions in the Depth of Stolen vehicles,

l. Electrical failures in PR electrical power systems, etc.

m. The possible contagion of covid-19 in government facilities or in our facilities.

n. All cars will be photographed at the port for record before departure to document their conditions of use, Exterior and Interior. Marks or defects on the existing surface bodywork are not claimable.

N. We never drive our client's cars. Use our

Transfer by crane.

Or. Accidents occurring within the port are the full responsibility of the company

assigned maritime authority.

P. Accidents occurring in the USA will be processed by PRCT or GS or the motor carrier in charge of the car or independent operators.

2) Information about the way car transfers work with our company:

1) Car Export Express, is a company of Assistance Services for the export and transfer of cars by road and seas, providing legal management with permits from the Federal Department of Transportation (FMCSA) under the auspices of the Federal Department of Transportation (FMCSA) under the Federal Transportation Department of Transportation.

2) Car Export Express, provides service to other companies established under the same terms and conditions in management without affecting your choice freely and transparently.

3) If the client has previously selected a company to move their vehicle, please indicate their selection to verify that it is among the companies to which we provide management services. If it does not appear, we may still include it to provide the service.

4) Car Export Express and its technicians operate in the open market in search of the best price offer available to its customers, where it will be evaluated and selected by the customer later.

5) To quote all services the client will visit our website: www.carexportexpress.online. Call and receive the quote and fill out the export form with one of our technician.

6)All documentation and information of the car and personnel will be through carexportexpress@gmail.com.

7) Once the information is confirmed, the assigned technician will process the information and create an invoice according to the transfer requirements confirmed by you for your shipment or the management services that you need to comply with for the shipment.

8) Pay for services as follows:

1. Cash or Manager's Check receive the set price.

2. Credit cards (Visa, MasterCard, American Express and Discovery) will charge 3% of the total established in the invoice.

9) In the form you must include all your personal information, car information, transfer information, management information that apply to your shipment.

10) If the client, after evaluating the quote, wishes to make changes, he has to notify the email using the estimated number of the changes he wants. (0000-0000).

11) Once they have been made and approved, the official invoice will be sent to you and the payment will be collected.

12) Billing will be split according to the manner in which you selected your shipment.

a) Management services and services will be charged, first.

b) Sea transfer and insurance will be charged 3 days from delivery to the port.

13) Services will not commence until the signed contract is received and payment is applied and confirmed.

Details of the Services you will receive:

 Advice and complete assistance throughout the export process.

 Preparation of Affidavits for export from USA or PR, according to the contractual agreement.

 All required Government Documents with their stamps stamped and validated.

 Accompaniment of the customer or his representative to the Stolen Vehicles Bureau.

 Final boarding check-in at the assigned port (customer does not have to be present).

 Record of Delivery and final inspection of the vehicle (photos) at the port inspection.

 Transfer by Crane, according to the contractual agreement.

 Other management services. (non-management 325)

Begin Procedure and Required Documents:

To begin the process, send an email to carexportexpress@gmail.com:

1. You will receive the export form.

2. Fill it out, sign and send it back to the email.

3. Take clear images with your phone and available device from:

a. Driver's license that owns the car.

b. Driver's license of the chosen representative.

c. Car license or registration,

d. Title

e. If you have debt or a bank loan, let the technician know the current situation so that he or she can receive the correct guidance on how to handle it.

4. If you are traveling with U.S. bank debt, you require an original bank letter in the mail, signed and notarized by the bank and a copy of the title in black and white.

5. Send to our email carexportexpress@gmail.com copy of bank letter and copy of the degree to review.

6. I delivered the Original Car Registration, License and Title to our office or mailed (FedEx) to the office at the following address:

Car Export Express, Praderas del rio, 3249 Monte escarcha, Toa Alta, PR 00953

Yes, need a Power of attorney, Apostille and protocolized. Need a representative person Because you're not in Puerto Rico. Provide their full name, driver's license number, phone number, marital status, occupation, and place of residence. For more info assistance contact Mr. Rafael Rodriguez at (787) 594-1092 or (787) 552-1092.

Brand:_____________________________________. Model:_________________________________.

Year:________________________________________. Colour:___________________________________.

# Vehicle ID / VIN: ________________________________.

Registration:____________________________________________.

Title:_________________________________________. Splint:________________________________.

Documents:

1.Registration

2.Title - if it financed use authorization Bank letter

3.Driver's license

for more information contact a Agents available Mon-Sat, 7 am-10 pm. Email carexportexpress@gmail.com or call (787) 594-1092 or (787) 552-1092.

Yes, all vehicles are tracking by shipping code.

We offer comprehensive insurance options to cover your vehicle during transit. Our insurance policies provide coverage for damage, theft, and other potential risks. Review the Value of the car to determine the cost insurance coverage plan. Please contact us for more details on the available insurance plans.

Marine Insurance (optional) according to the value of the car.

If you want to add Insurance, check Si____ or not _____.

· ____$145.00 (15k full cover). Port to port with a maximum value of $15k usd.

· ____$195.00 (25k full cover). Port to Home with a maximum value of $25k usd.

· ____$298.00 (50k full cover). Port to Home with a maximum value of $50k usd.

· ____$500.00 (100K full cover). Port to House with a maximum value of $100k usd.

1) Your car's tag is up to date: Yes Yes  / NO  - READ NOTICE.

NOTICE: If the tag is expired, you do not have to buy it, you do not need it. Your transfer permit will be supplemented with a voucher.

This voucher for the transfer has a cost of ($20.00) and is required by the police and by the seaport.

2) Your vehicle is working properly ?: Yes/Yes c / No c - READ NOTICE.

NOTICE: In order for your vehicles to be exported, it must function properly in all its functions, before and during shipping. If you do not work properly, you are exposed to a temporary cancellation, economic charges for the difficulty of operation or final rejection by the operation of the seaport. You as the owner are and will be 100% responsible for the maintenance or mechanical failures of your car. Even if the car is in the custody of the carrier. Carriers or ports are not responsible for mechanical failures.

3) The vehicle is Balanced?: Yes/Yes____ / No: _____ - READ NOTICE.

NOTICE:

There are 3 conditions of banks in your car:

1. Balance with encumbrances

2. With debt and bank lien of PR.

3. With Debt Bank Usa with Letter of ' embarkation

Verification exercise:

1. Check the title as follows:

*left side below where it says first encumbrance.

If you were to say any bank name or numbering you have a lien without eliminate.

2. If it is a lien balance, it will provide:

the bank's balance letter, original registration and original title so that we can proceed with the elimination of the tax.

Both have a cost of $100.00. to eliminate them.

Important about PR bank:

If you owe the car to the bank and want to take it with you, we advise you that: Banco Popular, First Bank, Oriental Bank o Cooperatives of PR, in the They allow cars to be exported abroad of its territory without settlement.

You will need to pay or refinance with banks such as, for example, Penfed, Navy-federal o Usaa. Request a authorization to transfer original, signed and notarized by mail and with it you will request a copy of the title of PR or Usa with image for both Sides.

4) Your car is for private or corporate use / if corporate, Read notice ¿

NOTICE:

1. You must prepare a Corporate Resolution with the information of the car(s).

2. It will include details of the shipment, maritime companies authorized to transport the vehicle, authorization of the representative to carry out the export,

3. Secretary's signature and corporate seal.

4. I will mention our company (Car Export Express) in the authorization to attend and make arrangements to obtain documents and visit government agencies such as DTOP (cesco), Acaa, as well as present the car in the inspection at the Hurtados vehicle office.

Cash, Cashier Checks, Don't Apply the 3% charge.

Visa, MasterCard, Amex & Discovery charge 3% of the sub total invoice.

You can pay with cash, bank manager checks, or major credit cards (Visa, Mastercard, Amex, Discover). Note: Credit card payments have a 3% fee.